Privacy Policy

1. Introduction

Welcome to EduHeTech. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform.

By using EduHeTech, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

Personal Information

Account Information: Name, email address, password, and profile information
Contact Information: Email address, phone number (for verification)
Payment Information: Bank details, PayPal email, or other payment method information for withdrawals
Educational Information: Course progress, completed courses, quiz results, and learning preferences

Automatically Collected Information

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, features used, time spent on platform, click patterns
Location Data: General location information for regional content customization
Cookies and Tracking: Session cookies, authentication tokens, and analytics data

Third-Party Information

We may receive information from third-party platforms when you connect your account or use integrated services.

3. How We Use Your Information

Service Provision

• Create and manage your account
• Process course completions
• Calculate and award points
• Process withdrawals

Platform Improvement

• Analyze user behavior
• Improve course recommendations
• Enhance user experience
• Develop new features

Communication

• Send important updates
• Provide customer support
• Send earning notifications
• Marketing communications (opt-in)

Security & Compliance

• Prevent fraud and abuse
• Ensure platform security
• Comply with legal obligations
• Enforce terms of service

4. Information Sharing and Disclosure

We do not sell your personal information to third parties.

Service Providers

We may share information with trusted service providers who assist us in operating our platform, such as:

Payment processors for withdrawal transactions
Cloud hosting providers for data storage
Analytics services for platform improvement
Customer support platforms
Email service providers for communications

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to ensure the safety of our users and the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

Security Measures

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict access controls limit employee access to your personal information
Regular Audits: We conduct regular security assessments and penetration testing
Secure Infrastructure: Our servers are hosted in secure, SOC 2 compliant data centers

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.

6. Your Rights and Choices

Access and Correction

You can access and update your personal information through your account settings.

Data Deletion

You can request deletion of your account and personal data by contacting support.

Marketing Communications

You can opt-out of marketing emails at any time using the unsubscribe link in our emails.

Cookies and Tracking

You can control cookies through your browser settings, though this may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

Account Data: Retained while your account is active and for 2 years after deletion for legal compliance
Financial Records: Retained for 7 years for tax and legal purposes
Usage Data: Retained for 3 years for analytics and improvement purposes
Communication Data: Retained for 2 years for customer service quality assurance

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place through standard contractual clauses and other approved mechanisms.

9. Children's Privacy

EduHeTech is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our platform
Sending email notifications to registered users
Displaying prominent notices within the application

Continued use of EduHeTech after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

For privacy-related questions or concerns, please contact us:

Email: privacy@eduhetech.com

Response Time: Within 48 hours

Data Protection Officer: dpo@eduhetech.com

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.